More Unsolicited Cadillac Commercials: “The Valet”

This is the second in my continuing series of unsolicited commercial ideas for new Cadillac commercials.  This one is titled, “The Valet”:

[Setting:  Two young women, Yw1 and Yw2, each twenty-ish, are waiting with a number of people to retrieve Yw2’s car from a valet stand outside a posh restaurant.  A Blues Club is next door. Two men are talking near the curb to the side, Driver2, late 20s, an Entrepreneur, dressed in a suit, and Musician1, a musician.  WifeofDriver2, late-20s,  is standing just behind Yw1 and Yw2, chatting with another couple. The Valet staff includes HeadValet, at a Valet stand, and Valet1, Valet2, Valet3.   Driver1 is a Mid-30s successful business woman and Mother.]

[As commercial opens, focus on Yw1 and Yw2.]

Yw1:  “I mean, my Mom drove a Cadillac, and loved it, but my Grandfather drove a Cadillac for goodness sake!  I want a luxury car for OUR generation.”

[Driver1 pulls up to the Valet parking in 2010 SRX.  Valet1 runs over and opens the driver door while Driver1 exits the SRX.  Valet 2 and Valet3 stop and turn to look at the car and at Driver1]

Driver1: “Thank you”

[Driver1 hands the keys of the SRX to Valet1]

Valet1:  “Sweet car.  Is this the new SRX with the 2.8L Turbo V6?  On  the new custom Cadillac platform?”

Driver1: [smiles]  “Yes, I decided to treat myself.”

Valet1:  “Good choice!” as he jumps into the SRX and carefully pulls away

Headvalet nods to Driver1 as she enters the restaurant.

[Valet1 drives SRX to park; Valet2 still standing to watch the SRX go by.  Quick focus on Valet2 who looks down at the key he is holding, a BMW key, and waits to watch the SRX go by to be parked; then on Valet3 as he realizes he is holding a Cadillac key and runs off to retrieve it from the parked cars]

[cut; time gap as car pulls over][Valet3 pulls up in a 2010 Cadillac CTS-V.  ]

Driver2 shakes hands with Musician1, and walks over toward the people waiting for the Valets to retrieve their cars.  Valet3 is out of the CTS-V, and is now holding the door open on the passenger side.   Yw1 and Yw2 are both staring, mesmerized at Driver2.

Headvalet to Driver2:  “Sir, your Cadillac…”

Driver2 –holding his hand out toward the people waiting for their cars — says “Darling, are you ready?”

Yw1 and Yw2, each mistakenly believing Driver2 is talking to them, both reply “Yes.”

WifeofDriver2, stepping past Yw1 and Yw2,  smiles at them then laughs with Driver2 as she gives him a quick peck on the cheek, then climbs into the CTS-V.  Driver2 shrugs at Yw1 and Yw2, then walks around and enters the CTS-V also.

[cue music, roll titles; Welcome to the Next Generation of Innovation — Cadillac]

Cadillac scorecard: Keys to Luxury Automotive Social Media Use in 2010

Forum Strategies & Communications, a communications and outreach firm in New York has published a new study entitled “Luxury Auto Brands and Their Presence in Social Media”.

New Study by Forum Strategies & Communications and MH Group Communications Examines Social Media Presence of Global Luxury Automobile Brands
Luxury car makers are not maximizing the full potential of social media in their communications efforts, according to a new study announced today by independent New York-based consultancies MH Group Communications and Forum Strategies & Communications.
Read the press release >
Read the study>

The study considers Facebook friends, Twitter followers, YouTube channel subscribers & Flickr group members, with a growth-rate factor applied and ranks the various luxury automotive brands in this order:

1. BMW
2. Porsche
3. Audi
4. Mercedes
5. Cadillac
6. Lexus
7. Acura
8. Infiniti
9. Lincoln

The Study goes on to suggest Social Media goals for 2010.

Here is my scorecard for Cadillac against the “2010 Goals” in the report:

Twitter: I see General Motors and each division within GM participating on Twitter, so Cadillac‘s Twitter efforts should continue and accelerate.  As of this writing they have 747 followers for the “official” Cadillac twitter account, so plenty of room for improvement there.

Facebook:  Cadillac has a presence with 28K fans.  There are 4 Cadillac-related groups, but none of them appear to be actually run by Cadillac.   Cadillac probably needs a ‘friendly takeover’ for the main Cadillac group on Facebook.

Cadillac has a couple of channels on Youtube,  including Cadillac, and  My Cadillac Story , which suggests that more clarity is needed here.

Flickr : I see a lot of Groups that include Cadillacs, but I don’t know an “official” group for Cadillac on Flickr.  Lots of room for improvement here.

Overall:

Encourage and improve networking of fan and dealer sites to clearly tie back to the Official site and messaging to minimize “clutter” in the various social media.

Establish a Cadillac Flickr presence.

Solicit Dealer network involvement in driving traffic to Cadillac.com and Cadillac on Facebook, Twitter, and other social media.

Add Social media links on Cadillac.com so that fans can receive news and announcements.

Marketing a product to Buyers who think they don’t want your product?

Classic marketing praise is “he could sell ice to Eskimos”.  In other words, a really good sales person can sell people things they don’t even need (it is assumed that Eskimos have access to near infinite amounts of free ice).

I was thinking more about the concept that Engineers are very good at solving problems with reality, but not as good at solving problems in perception.  Cadillac currently offers a wide line of very desirable vehicles at relatively affordable prices.

So how should Cadilllac sell good products to people who *think* they know that they don’t want their product?

Here is one concept for a new approach:

Buyer:  I don’t want a Cadillac.

Cadillac:  Okay, what are you looking for?

Buyer:  [Buyer changes with each phrase]: I want a luxury performance car // or I want a smaller or larger SUV // or I want a luxury sedan // or I want a super-performance sedan // or I want a luxury sports convertible.

Cadillac:  Okay, we have that.

Buyer:  [Buyer changes with each phrase]: But I don’t want a Cadillac.  I want it to be quick and nimble  // I want it to be a formal sedan // I want it to be a SUV and carry all my stuff // I  I want it in a station wagon so I can fit in my gear

Cadillac:  Okay, we have that.

Buyer:  [Buyer changes with each phrase]: But I don’t want a Cadillac.  I want a car that says Young, Successful, and Sexy. // or I want a car that says “I have arrived” // or I want a car that says “I care about the environment” // or I want a car that says “Wow!”

Cadillac:  Okay, we have that.

Buyer:  But I don’t want a Cadillac, do I?

Cadillac:  We have the Cadillac you want.  We have the Cadillac your friends want.  We have some Cadillacs that EVERYONE wants.  We actually are in the business of making Cadillacs that people want.

Buyer:  So I can have a Cadillac?  Cadillac is cool and I missed it?

Cadillac:  Welcome home to the new generation of innovation.  We’re glad you’re here.