Good talking points; Now sell some cars (a love letter)

Today newly appointed GM North America President Mark Reuss, and Susan Docherty, new vice president of Sales, Service and Marketing, hosted a media telecon to give some initial thoughts on their way forward.  Later in the day, Ed Whitacre hosted a text based web chat with the media, taking open questions.

All three of them made some quotable quotes.  I continue to be cautiously optimistic that the New GM ‘gets it’ and is ready to come out of hibernation and compete for the car business.

I say optimistic because I do think that Mark Reuss has (finally for GM) a sense of urgency about selling cars:

Mark Reuss

Mark Reuss, Susan Docherty

“We need to sell every vehicle we can, customer by customer, dealer by dealer, here, in Canada and Mexico,” GM North America President Mark Reuss said today during a conference call with media. ‘

We’re not setting a metric (for market share) until we do that.”

I say cautiously optimistic, because I think any of the things we heard today could have been said by past CEOs for GM, or any other car manufacturer.  As Suzanne Denbow of Ridelust.com chided me, you don’t get credit for doing what you are SUPPOSED to do.  GM is supposed to be competing for the car business already; they are supposed to recognize that they have to make the best cars in the world already.

So, I hear the right things from the new GM Management, and the Cadillac Management.  I *want* things to change and for GM to continue their current arc of making some really fun, interesting, high reliability, high efficiency cars and thereby reclaim their market share.   I want to believe.  Please new GM, ‘walk the talk’ and get into the game.

Nov09 Sales: Lexus up 14%, Cadillac up 10%, BMW up 3%

General Motors announced today that Cadillac US sales for November were mixed again:

GM Vehicle Deliveries by Marketing Division
2009 2008 %Chg Volume %Chg per S/D 2009 2008 %Chg Volume
Buick Total 8,627 7,516 14.8 24.8 90,069 128,288 -29.8
Cadillac Total 9,721 8,815 10.3 19.9 94,347 147,924 -36.2

GM/Cadillac have not released the vehicle by vehicle report yet, or commented on its availability.

Car sales were off 9%, while Truck / SUV sales were up 34%; net for Cadillac is 10% sales growth.

GM Car Deliveries by Marketing Division
2009 2008 %Chg Volume %Chg per S/D 2009 2008 %Chg Volume
Buick Total 5,571 5,220 6.7 16.0 52,322 86,201 -39.3
Cadillac Total 4,447 4,879 -8.9 -0.9 56,487 98,079 -42.4
GM Light Truck Deliveries by Marketing Division
2009 2008 %Chg Volume %Chg per S/D 2009 2008 %Chg Volume
Buick Total 3,056 2,296 33.1 44.7 37,747 42,087 -10.3
Cadillac Total 5,274 3,936 34.0 45.6 37,860 49,845 -24.0

The likely star for Cadillac November sales is the 2010 Cadillac SRX

Cadillac SRX 2010

Cadillac SRX 2010

BMW meanwhile reported mixed results, pulled down mainly by poor Mini Sales:

BMW Group also reported a November U.S. sales decline of 7.6 percent although the sales of its sports activity vehicles increased 11.5 percent. The X5 sports activity vehicle soared 41 percent during the month while the advanced diesel model accounted for a quarter of all the X5 sales during the month.

The X5 and X6 sports activity coupe, which experienced an increase in sales of 7.8 percent, are produced by BMW Manufacturing Co. at its Greer facility. The X3 SAV sales plummeted 64.2 percent in November. Production of the first generation of that vehicle is phasing out and production will be moved to the Greer facility next year.

Sales of BMW brand vehicles increased 3.2 percent to 15,709 in November compared with 15,217 a year ago. The Mini brand, however, sank 43.6 percent for the month.

Other US Sales reports for Luxury / Performance Cars Nov 2009:

Lexus: 18,500 up 14%

GM Luxury Sales: 8,627 Buick + 9,721 Cadillac: 18,348

Daimler AG: 16,797 up 19%

BMW: 15,709 up 3%

Lincoln: 6,409 down 20%

Porsche: 1,626 up 18%

October Sales Report

Cadillac: The Penalty Of Leadership

Cadillac was in trouble.  The year was 1915.  Cadillac had introduced a new V8 model and leapfrogged the competition, Packard among them.  However, Packard and others encouraged rumors — not without some cause — that Cadillac had brought the V8s to market too early, and that there were or would be inevitable problems with them.   One day, late in his office, Theodore MacManus, the lead copywriter for General Motors, dictated this piece to his secretary as he paced in his office, puffing his cigar.   It appeared in the Saturday Evening Post (the text is repeated below):

The Penalty of Leadership

The Penalty of Leadership

Here is the text:

“In every field of human endeavor, he that is first must perpetually live in the white glare of publicity. Whether the leadership be vested in a man or in a manufactured product, emulation and envy are ever at work. In art, in music, in industry, the reward and punishment are always the same. The reward is widespread recognition; the punishment, fierce denial and detraction. When a man’s work becomes a standard for the whole world, it also becomes a target for the shafts of the envious few. If his work is mediocre, he will be left severely alone—if he achieves a masterpiece, it will set a million tongue a-wagging. Jealousy does not protrude its forked tongue at the artist who produces a commonplace painting. Whatsoever you write, or paint, or play, or sing, or build, no one will strive to surpass or to slander you unless your work be stamped with the seal of genius. Long, long after a great work or a good work has been done, those who are disappointed or envious, continue to cry out that it cannot be done. Spiteful little voices in the domain of art were raised against our own Whistler as a mountebank, long after the big would have acclaimed him its greatest artistic genius. Multitudes flocked to Bayreuth to worship at the musical shrine of Wagner, while the little group of those whom he dethroned and displaced argued angrily that he was no musician at all. The little world continued to protest that Fulton could never build a steamboat, while the big world flocked to the river banks to see his boat steam by. The leader is assailed because he is the leader, and the effort to equal him is merely added proof of that leadership. Failing to equal or excel, the follower seeks to depreciate and to destroy—but only confirms once more the superiority of that which he strives to supplant. There is nothing new in this. It is as old as the world and as old as human passions—envy, fear, greed, ambition, and the desire to surpass. And it all avails nothing. If the leader truly leads, he remains—the leader. Master-poet, master-painter, master-workman, each in his turn is assailed, and each holds his laurels through the ages. That which is good or great makes itself known, no matter how loud the clamor of denial. That which deserves to live—lives.”

Copyright Cadillac Motor Company

Read more in The Mirror Makers, by Stephen Fox, a History of American Advertising and Its Creators:

The copy did not mention Cadillac by name, or the V-8, or automobiles.  The ad ran once, with no illustration, and wide margins of white space around the text, in the Saturday Evening Post of January 2, 1915. When MacManus came to lunch at the Detroit Athletic Club on the day that the issue of the Post appeared, he was teased by his colleagues in advertising and the car business for writing an implausible, corny piece of fluff.  But it worked.  Cadillac was inundated by requests for reprints.  Cadillac Salesmen carried copies to give away to prospects.  Sales boomed.

A quote from Mr. MacManus: “The real suggestion to convey is that the man manufacturing the product is an honest man, and that the product is an honest product, to be preferred above all others.”

That is exactly what I think we need with Cadillac advertising today.  The more people understand about the engineering and care that the Cadillac Team puts into modern Cadillac Luxury Performance Vehicles, the more desirable they become to anyone who loves automobiles.

Cadillac is making an honest effort to make the best vehicles possible, and the modern Cadillacs are honest products that anyone can be proud to own.

Test Drive a new Cadillac, and “May the Best Car Win!”  You may find, as I have, that Cadillac is to be preferred above all others.