{"id":12163,"date":"2012-04-05T05:47:22","date_gmt":"2012-04-05T10:47:22","guid":{"rendered":"http:\/\/caddyinfo.com\/wordpress\/?p=12163"},"modified":"2012-04-05T05:47:22","modified_gmt":"2012-04-05T10:47:22","slug":"cadillac-named-most-improved-among-luxury-brands","status":"publish","type":"post","link":"http:\/\/www.caddyinfo.com\/wordpress\/cadillac-named-most-improved-among-luxury-brands\/","title":{"rendered":"Cadillac Named Most Improved Among Luxury Brands"},"content":{"rendered":"<p><strong>DETROIT <\/strong>\u2013 Cadillac was recognized today at the New York International Auto Show by J.D. Power and Associates as the most improved among luxury brands for providing an outstanding customer experience.<\/p>\n<p>The <a href=\"http:\/\/www.jdpower.com\/content\/press-release\/zPfJpQx\/two-automakers-honored-during-the-new-york-international-auto-show-for-improvement-in-providing-an-outstanding-customer-experience.htm\">recognition<\/a> is based on the rate of improvement during the past three years in J.D. Power and Associates\u2019 five core U.S. automotive quality and satisfaction studies: Initial Quality Study (IQS); Vehicle Dependability Study (VDS); Automotive Performance, Execution and Layout (APEAL) Study; Sales Satisfaction Index (SSI) Study; and Customer Service Index (CSI) Study. The award was announced by David Sargent, vice president of global automotive at J.D. Power and Associates.<\/p>\n<p>\u201cOur mission has been to re-think and upgrade every element of the customer experience,\u201d said Kurt McNeil, vice president of Cadillac Sales and Service. \u201cThis is a meaningful milestone in our journey.\u201d<\/p>\n<p>A strong commitment to improving customer satisfaction requires focus and alignment at all levels \u2013 beginning in the boardroom and extending to their employees in the plants and in their dealer networks, according to J.D. Power.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DETROIT \u2013 Cadillac was recognized today at the New York International Auto Show by J.D. Power and Associates as the most improved among luxury brands for providing an outstanding customer experience. The recognition is based on the rate of improvement &hellip; <a href=\"http:\/\/www.caddyinfo.com\/wordpress\/cadillac-named-most-improved-among-luxury-brands\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-12163","post","type-post","status-publish","format-standard","hentry","category-site-info-news"],"_links":{"self":[{"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/posts\/12163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/comments?post=12163"}],"version-history":[{"count":2,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/posts\/12163\/revisions"}],"predecessor-version":[{"id":12165,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/posts\/12163\/revisions\/12165"}],"wp:attachment":[{"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/media?parent=12163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/categories?post=12163"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.caddyinfo.com\/wordpress\/wp-json\/wp\/v2\/tags?post=12163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}